What is After-Sales support / Technical support
Biotek Abadi takes care of everything behind the scenes so you can focus on your research. Our dedicated team ensures smooth sailing, from efficient order processing and secure deliveries to comprehensive instrument training and ongoing support. We partner with brands to streamline warranties and value your feedback for continuous improvement. Our responsive customer service and sales team are always available to answer your questions, making your lab experience seamless.
Process Flow
Customer Inquiry
Contact our sales team for product guidance.
Needs Assessment
Sales team evaluates requirements.
Product Selection
Recommend suitable products.
Quotation
Provide detailed quotation.
Collaboration
Coordinate with brand principals.
Communication
Keep customers updated on order status.
Compliance
Facilitate importation of specialized products.
Ongoing Support
Field application specialists assist with specific applications.
Training
Offer comprehensive training.
Order Processing
Arrange product delivery and installation.